Contact information
Have a question, concern, or just need a hand? We're here to help.
Our support team typically responds within 24 hours on business days (Monday – Friday). Emails received over the weekend or on US holidays will be answered the next business day.
Business Address
VIRTUEVAULT
5025 Pirates Cove Rd
Jacksonville, FL 32210
United States
Please note: VirtueVault is an online-only store. We do not have a physical retail location for walk-in visits. For all inquiries, please reach out via email.
Order Support
If you're contacting us about an existing order, please include your order number and the email address used at checkout. This helps us locate your information quickly and get you a faster answer.
Track Your Order
You can check the status of your order anytime using our Track Your Order page.
Damaged or Wrong Item?
If your product arrived damaged, defective, or incorrect, please email us with a photo and your order number within 7 days of delivery. We'll take care of it. See our Return Policy for full details.
Feedback
We value your feedback — good or bad. If there's something we can improve, or a product you'd love to see in our store, let us know. Every message gets read.
Thank you for choosing VirtueVault.