Privacy Policy

Introduction

When you visit our website, various information about you and your interaction with the website is collected. This information allows us to understand how visitors use our site, which pages are most helpful, and how we can improve your experience. If you do not want certain information to be collected, you can adjust your cookie settings in your browser. Below you'll find a full overview of the information we collect and how it's used.

Publisher

VIRTUEVAULT (DBA Virtue Support)
5025 Pirates Cove Rd
Jacksonville, FL 32210
United States
Email: support@virtuevault.us
Phone: 4123363190

Information About Cookies

Our website uses cookies — small text files placed on your computer, tablet, or phone to recognize your device, remember your settings, create statistics, and customize your experience. Cookies cannot contain harmful files such as viruses. You can delete or block cookies through your browser settings at any time, though some parts of the website (such as checkout) may not function properly without them.

We use the following types of cookies:

  • Essential cookies: Required for the website to function (e.g., shopping cart, login sessions)
  • Analytics cookies: Help us understand how visitors use the website so we can improve it
  • Marketing cookies: Used to show relevant ads and track campaign performance

Personal Information

Personal information is any information that can be linked to an individual. When you use our website and online store, we typically collect and process the following:

  • Name
  • Shipping and billing address
  • Email address and phone number
  • Payment information (processed securely by our payment provider — we do not store full card numbers)
  • Technical data about your device: IP address, browser type, operating system
  • Geographical location (country and city)
  • Pages visited and time spent on the website

How We Use Your Information

  • Process and ship your orders — including sharing your address with our shipping carriers
  • Send order updates — confirmation, tracking, and delivery notifications via email and SMS
  • Respond to your questions — via email, phone, or text message
  • Send informational SMS messages — order confirmations, shipping updates, payment notifications, and customer support replies (only to customers who have opted in)
  • Send marketing SMS messages — promotional offers, discount codes, abandoned cart reminders, and returning-customer offers (only to customers who have opted in)
  • Send marketing emails — only if you've opted in, and you can unsubscribe at any time
  • Recover abandoned orders — sending reminders if you started checkout but did not complete your purchase (only if you opted in to marketing messages)
  • Improve the website — understanding what works and what needs fixing
  • Prevent fraud — detecting and blocking unauthorized activity
  • Meet legal obligations — tax records, compliance, and regulatory requirements

Data Sharing

We do not sell your personal information to third parties.

We share limited information with trusted service providers who help us operate the store:

  • Shopify — the platform that powers our website
  • Payment processors — to handle transactions securely
  • Shipping carriers — to deliver your order
  • Email service providers — for order updates and marketing emails
  • SMS service providers — to deliver text messages as part of our messaging program (see SMS/Text Messaging section below)
  • Analytics tools (Google Analytics, Facebook Pixels, etc.) — to understand site usage
  • Law enforcement or tax authorities — only if legally required

Each of these providers receives only the information they need to perform their specific function.

SMS/Text Messaging Privacy and Terms

Virtue Support (operated by VIRTUEVAULT) offers an SMS messaging program that allows us to communicate with customers via text message. This section describes how we collect, use, and protect your mobile information in connection with this program.

Privacy of Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Phone numbers and SMS consent data are used only for our business purposes, such as sending order or service-related messages.

Text messaging originator opt-in data and consent will not be shared with any third parties.

Consumer data will not be transferred to external organizations except as required by law.

We maintain access controls, staff training, and security safeguards to prevent unauthorized sharing of user data.

How to Opt In

You may opt in to receive SMS messages from Virtue Support by checking the SMS consent checkbox during the checkout process on our website, or by providing consent through our contact page at https://virtuevault.us/pages/contact. Consent is not a condition of purchase. You may purchase from us without opting in to SMS messaging.

Types of Messages You May Receive

If you opt in, you may receive the following types of text messages:

Informational messages: order confirmations, shipping and delivery updates, payment notifications (such as declined card alerts), customer support replies, and account-related communications.

Marketing messages: promotional offers, discount codes, special deals, abandoned cart reminders, new product announcements, and returning-customer offers.

Message Frequency

Message frequency varies based on your interactions with us. Typically, you will receive 1–3 messages per month. You may receive additional messages if you contact our support team or have an active order.

Message and Data Rates

Message and data rates may apply. If you have any questions about your text plan or data plan, contact your wireless provider.

How to Opt Out

To opt out of SMS messages, reply STOP or UNSUBSCRIBE to any message. You can also reply END, CANCEL, or QUIT. After you send one of these keywords, we will send you a single confirmation message to confirm that you have been unsubscribed. After that, you will no longer receive SMS messages from us. If you want to join again, you may sign up as you did the first time and we will start sending SMS messages to you again.

How to Get Help

For help, reply HELP or email support@virtuevault.us. You can also call us at 4123363190.

Carrier Liability

Carriers are not liable for delayed or undelivered messages. Message delivery is subject to your wireless carrier's network availability and coverage area.

Contact Forms

When you use the contact forms on our website, the information you submit is stored and sent to our email system so we can respond to your questions. Contact form data is not used for marketing or newsletter purposes. Your information will not be shared outside our organization without your consent.

Analysis Tools

To gain useful insights about our website, we use the following analytics tools based on anonymized data: Google Analytics, Facebook Pixels, and similar tracking technologies. You have the right to opt out of participating in our analyses at any time through your browser or cookie settings.

Data Security

We have taken technical and organizational measures to protect your data, including SSL encryption, secure payment processing, restricted internal access, and staff training on data handling and privacy procedures. We maintain access controls, staff training, and security safeguards to prevent unauthorized sharing of user data. In the event of a data breach, all affected users will be notified within 72 hours and informed of the steps being taken. Our first priority is always to close the security breach and minimize disruption.

Duration of Data Storage

  • Contact form submissions: stored for a maximum of one year
  • Order records: retained as long as required by applicable US tax and accounting laws (typically 7 years)
  • Analytics data: stored indefinitely to track website growth and improve our business
  • Marketing preferences: retained until you unsubscribe
  • SMS consent and opt-in records: retained for as long as you are subscribed to our messaging program, plus a reasonable period after unsubscription for compliance and dispute resolution purposes

If you request deletion of your account, we will remove everything we are not legally required to retain.

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or outdated information
  • Request deletion of your personal data (subject to legal and regulatory obligations)
  • Opt out of marketing emails — every email includes an unsubscribe link
  • Opt out of SMS messages — reply STOP or UNSUBSCRIBE to any text message
  • Opt out of data "sales" — we do not sell your data, but California residents have this right under the CCPA regardless

To exercise any of these rights, email support@virtuevault.us. We will respond within 30 days.

California Residents (CCPA / CPRA)

If you are a California resident, you have additional rights including the right to know what personal information we've collected in the past 12 months, the right to request its deletion, and the right not to be discriminated against for exercising your rights. We do not sell or share personal information as defined by the CCPA.

Children

Our website and products are not directed at children under 13. We do not knowingly collect personal information from anyone under 13. If you believe a child has submitted information to us, please email us and we will delete it promptly.

Changes to This Policy

We may update this privacy policy from time to time. The most current version will always be available on this page. If we make a significant change to how we handle your data, we will notify you by email or a notice on the website.

Contact

For questions about this privacy policy, your personal data, or our SMS messaging program, please contact us:

Email: support@virtuevault.us
Phone: 4123363190

VIRTUEVAULT (DBA Virtue Support)
5025 Pirates Cove Rd
Jacksonville, FL 32210
United States