Privacy policy

Introduction

When you visit our website, various information about you and your interaction with the website is collected. This information allows us to understand how visitors use our site, which pages are most helpful, and how we can improve your experience. If you do not want certain information to be collected, you can adjust your cookie settings in your browser. Below you'll find a full overview of the information we collect and how it's used.

Publisher

VIRTUEVAULT
5025 Pirates Cove Rd
Jacksonville, FL 32210
United States
support@virtuevault.us

Information About Cookies

Our website uses cookies — small text files placed on your computer, tablet, or phone to recognize your device, remember your settings, create statistics, and customize your experience. Cookies cannot contain harmful files such as viruses. You can delete or block cookies through your browser settings at any time, though some parts of the website (such as checkout) may not function properly without them.

We use the following types of cookies:

  • Essential cookies: Required for the website to function (e.g., shopping cart, login sessions)
  • Analytics cookies: Help us understand how visitors use the website so we can improve it
  • Marketing cookies: Used to show relevant ads and track campaign performance

Personal Information

Personal information is any information that can be linked to an individual. When you use our website and online store, we typically collect and process the following:

  • Name
  • Shipping and billing address
  • Email address and phone number
  • Payment information (processed securely by our payment provider — we do not store full card numbers)
  • Technical data about your device: IP address, browser type, operating system
  • Geographical location (country and city)
  • Pages visited and time spent on the website

How We Use Your Information

  • Process and ship your orders — including sharing your address with our shipping carriers
  • Send order updates — confirmation, tracking, and delivery notifications
  • Respond to your questions — via email or support forms
  • Send marketing emails — only if you've opted in, and you can unsubscribe at any time
  • Improve the website — understanding what works and what needs fixing
  • Prevent fraud — detecting and blocking unauthorized activity
  • Meet legal obligations — tax records, compliance, and regulatory requirements

Data Sharing

We do not sell your personal information to third parties.

We share limited information with trusted service providers who help us operate the store:

  • Shopify — the platform that powers our website
  • Payment processors — to handle transactions securely
  • Shipping carriers — to deliver your order
  • Email service providers — for order updates and marketing emails
  • Analytics tools (Google Analytics, Facebook Pixels, etc.) — to understand site usage
  • Law enforcement or tax authorities — only if legally required

Each of these providers receives only the information they need to perform their specific function.

Contact Forms

When you use the contact forms on our website, the information you submit is stored and sent to our email system so we can respond to your questions. Contact form data is not used for marketing or newsletter purposes. Your information will not be shared outside our organization without your consent.

Analysis Tools

To gain useful insights about our website, we use the following analytics tools based on anonymized data: Google Analytics, Facebook Pixels, and similar tracking technologies. You have the right to opt out of participating in our analyses at any time through your browser or cookie settings.

Data Security

We have taken technical and organizational measures to protect your data, including SSL encryption, secure payment processing, and restricted internal access. In the event of a data breach, all affected users will be notified within 72 hours and informed of the steps being taken. Our first priority is always to close the security breach and minimize disruption.

Duration of Data Storage

  • Contact form submissions: stored for a maximum of one year
  • Order records: retained as long as required by applicable US tax and accounting laws (typically 7 years)
  • Analytics data: stored indefinitely to track website growth and improve our business
  • Marketing preferences: retained until you unsubscribe

If you request deletion of your account, we will remove everything we are not legally required to retain.

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or outdated information
  • Request deletion of your personal data (subject to legal and regulatory obligations)
  • Opt out of marketing emails — every email includes an unsubscribe link
  • Opt out of data "sales" — we do not sell your data, but California residents have this right under the CCPA regardless

To exercise any of these rights, email support@virtuevault.us. We will respond within 30 days.

California Residents (CCPA / CPRA)

If you are a California resident, you have additional rights including the right to know what personal information we've collected in the past 12 months, the right to request its deletion, and the right not to be discriminated against for exercising your rights. We do not sell or share personal information as defined by the CCPA.

Children

Our website and products are not directed at children under 13. We do not knowingly collect personal information from anyone under 13. If you believe a child has submitted information to us, please email us and we will delete it promptly.

Changes to This Policy

We may update this privacy policy from time to time. The most current version will always be available on this page. If we make a significant change to how we handle your data, we will notify you by email or a notice on the website.

Contact

For questions about this privacy policy or your personal data, please contact us:

Email: support@virtuevault.us

VIRTUEVAULT
5025 Pirates Cove Rd
Jacksonville, FL 32210
United States