General Terms And Conditions

Article 1 – Definitions

In these general terms and conditions, the following definitions apply:

Consumer: a natural person who is not acting in the course of a business and who enters into a distance contract with the trader.
Cooling-off period: the period during which the consumer may exercise their right of withdrawal.
Day: calendar day.
Durable medium: any instrument — including email — which enables the consumer or the trader to store information addressed personally to them, allowing future retrieval.
Right of withdrawal: the consumer's right to cancel a distance contract within the withdrawal period.
Trader: VIRTUEVAULT (DBA Virtue Support), the natural or legal person who offers goods and/or services to consumers at a distance.
Distance contract: a contract concluded between the trader and the consumer using one or more means of distance communication (such as a website), within the framework of an organized system for the distance sale of goods and/or services.
SMS/Text Message: a short message service (SMS) communication sent from Virtue Support to a consumer's mobile phone number.

Article 2 – Identity of the Trader

VIRTUEVAULT (DBA Virtue Support)
5025 Pirates Cove Rd
Jacksonville, FL 32210
United States
Email: support@virtuevault.us
Phone: 4123363190
Website: https://virtuevault.us

Article 3 – Application

These general terms and conditions apply to all offers made by VIRTUEVAULT (DBA Virtue Support) and to all distance contracts and orders concluded between VIRTUEVAULT and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions is made available to the consumer via the website. The consumer can store or print these terms for their own records at any time.

If, in addition to these general terms and conditions, special product or service terms also apply, the consumer may always invoke the applicable provision that is most favorable to them.

Any ambiguity regarding the interpretation or content of these terms and conditions shall be interpreted in accordance with the spirit of these general terms and conditions.

Article 4 – The Offer

If an offer has a limited period of validity or is subject to conditions, this will be stated explicitly in the offer.

The offer is non-binding. VIRTUEVAULT has the right to change and adapt the offer at any time.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment. If VIRTUEVAULT uses images, these are a true representation of the products offered. Obvious errors or mistakes in the offer are not binding on VIRTUEVAULT.

Colors displayed on screen may vary slightly from the actual product due to differences in monitors and device settings. VIRTUEVAULT cannot guarantee an exact color match.

Each offer contains information that makes clear to the consumer what rights and obligations are attached to accepting the offer. This applies in particular to:

• The price (including applicable taxes)
• Any shipping costs
• How the contract will be concluded and the steps required
• Whether or not the right of withdrawal applies
• How payment, delivery, and performance of the contract will take place
• The time limit for accepting the offer, if applicable

Article 5 – The Contract

The contract is concluded when the consumer accepts the offer and complies with the associated conditions.

If the consumer has accepted the offer electronically, VIRTUEVAULT shall immediately confirm receipt of the acceptance via email. As long as receipt has not been confirmed, the consumer may withdraw from the contract.

If the contract is concluded electronically, VIRTUEVAULT shall take appropriate technical and organizational measures to secure the electronic transmission of data and provide a secure online environment. If the consumer pays electronically, appropriate security measures shall be in place.

Upon delivery of the goods, VIRTUEVAULT shall provide the consumer with the following information (in writing or digitally):

• The contact details where the consumer can lodge complaints
• The conditions and manner in which the consumer may exercise their right of withdrawal, or a clear statement that the right of withdrawal is excluded
• Information on warranties and existing after-sales service

Article 6 – Right of Withdrawal

When purchasing products, the consumer has the option to withdraw from the contract without giving any reason within 30 days. The withdrawal period begins on the day after the consumer or a representative designated by the consumer has received the goods.

During the withdrawal period, the consumer shall handle the product and packaging with care. The consumer may only unpack or use the product to the extent necessary to assess whether they wish to keep it. If the consumer exercises their right of withdrawal, they must return the goods with all accessories and — if reasonably possible — in their original condition and packaging, in accordance with VIRTUEVAULT's reasonable and clear instructions.

When the consumer wishes to exercise their right of withdrawal, they must notify VIRTUEVAULT within 30 days of receiving the product by emailing support@virtuevault.us. After notification, the consumer must return the goods within 14 days. The consumer must be able to prove the goods were returned in time (e.g., proof of shipment).

If the consumer has not notified VIRTUEVAULT within the period stated above, or has not returned the product, the purchase is final.

Article 7 – Costs of Exercising the Right of Withdrawal

If the consumer exercises their right of withdrawal, the costs of returning the products are the responsibility of the consumer.

If the consumer has paid an amount, VIRTUEVAULT shall refund this amount as soon as possible, but no later than 14 days after the exercise of the right of withdrawal. This applies on the condition that VIRTUEVAULT has received the goods back or that conclusive evidence has been provided that the goods have been returned in full.

Article 8 – Exclusion of the Right of Withdrawal

VIRTUEVAULT may exclude the consumer's right of withdrawal for certain products. The exclusion applies only if VIRTUEVAULT has made this clear in the offer, at least in good time before the contract is concluded. Exclusion of the right of withdrawal is only possible for products:

• Manufactured according to the consumer's specifications or clearly personalized
• That, due to their nature, cannot be returned (e.g., liable to deteriorate or expire rapidly)
• Where the consumer has broken the seal (for hygiene or safety reasons)
• That have been mixed with other products after delivery and cannot reasonably be separated

Article 9 – Pricing

During the period of validity of the offer, the prices of the products offered shall not be increased, except for price changes resulting from changes in tax rates.

All prices are listed in US dollars (USD) unless otherwise displayed based on your selected currency. Prices are inclusive of applicable taxes but exclusive of shipping costs unless stated otherwise at checkout.

All prices are subject to printing and typing errors. No liability is accepted for the consequences of such errors. In the event of a pricing error, VIRTUEVAULT is not obliged to deliver the product at the incorrect price.

Article 10 – Conformity and Warranty

VIRTUEVAULT guarantees that the products comply with the contract, the specifications stated in the offer, and reasonable requirements of reliability and usability.

Any faults or defective products must be reported to VIRTUEVAULT in writing within 14 days of delivery. Products must be returned in their original packaging and in the condition received.

The warranty does not apply if:

• The consumer has repaired or modified the products themselves or had them repaired/modified by a third party
• The products have been subjected to abnormal conditions or handled contrary to VIRTUEVAULT's instructions
• The defect is due to normal wear and tear

Article 11 – Delivery and Performance

VIRTUEVAULT shall take the greatest possible care in receiving and executing orders for products.

Accepted orders will be executed with due speed. Delivery timelines are outlined in our Shipping Policy.

If delivery is delayed or if an order cannot be fulfilled or can only be fulfilled in part, the consumer will be informed as soon as reasonably possible. In such cases, the consumer has the right to cancel the contract free of charge and is entitled to a full refund.

In the event of cancellation, VIRTUEVAULT shall refund the amount paid by the consumer as soon as possible, but no later than 14 days after the cancellation.

The risk of damage to and/or loss of products remains with VIRTUEVAULT until the moment of delivery to the consumer, unless otherwise expressly agreed.

Article 12 – Payment

Payment is collected at the time of purchase through our secure payment provider. We accept major credit and debit cards, Apple Pay, Google Pay, Shop Pay, and other digital wallets as displayed at checkout.

The consumer is obliged to report any inaccuracies in the payment details provided to VIRTUEVAULT immediately.

If the consumer fails to fulfill their payment obligations, VIRTUEVAULT is entitled, subject to legal restrictions, to charge the consumer reasonable costs of which the consumer has been informed in advance.

Article 13 – Complaints Procedure

Complaints about the performance of the contract must be submitted to VIRTUEVAULT within 7 days of the consumer discovering the issue, with a complete and clear description.

Complaints submitted to VIRTUEVAULT will be answered within 14 days of receipt. If a complaint requires a longer processing time, VIRTUEVAULT shall respond within 14 days with an acknowledgment and an indication of when the consumer can expect a more detailed response.

If the complaint is found to be justified, VIRTUEVAULT shall, at its discretion, either replace or repair the delivered products, or issue a refund.

Article 14 – Health Disclaimer

Some products sold by VIRTUEVAULT are wellness-related (such as massagers, dietary supplements, and wellness tools). These products are designed to support comfort and well-being but are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition.

Dietary supplements sold by VIRTUEVAULT have not been evaluated by the Food and Drug Administration (FDA). They are not intended to diagnose, treat, cure, or prevent any disease. Consult your healthcare provider before starting any supplement program.

If you have a health condition, injury, or are under medical care, consult your doctor before using any wellness product. VIRTUEVAULT provides general product information — not medical advice.

Article 15 – Governing Law and Disputes

These general terms and conditions are governed by the laws of the State of Florida, United States. Any disputes arising from these terms or any contract between VIRTUEVAULT and the consumer will be submitted to the competent courts in Duval County, Florida.

Article 16 – Contact

For questions about these terms, please contact us:

Email: support@virtuevault.us
Phone: 4123363190

VIRTUEVAULT (DBA Virtue Support)
5025 Pirates Cove Rd
Jacksonville, FL 32210
United States

Article 17 – SMS/Text Messaging Terms and Conditions

17.1 – SMS Disclosure

By opting in, you agree to receive customer care and account notification text messages from VIRTUEVAULT. Message frequency varies. Message and data rates may apply. To opt out, reply STOP to any message. For help, reply HELP or email support@virtuevault.us.

17.2 – Program Description

The Virtue Support messaging program consists of text messages sent to customers who have provided their consent. The program includes both informational and marketing messages as described below.

17.3 – Message Types

You may receive the following types of text messages:

Informational messages: order confirmations, shipping and delivery updates, payment notifications (such as declined card alerts), customer care replies, and account notifications.

Marketing messages: promotional offers, discount codes, special deals, abandoned cart reminders, new product announcements, and returning-customer offers.

17.4 – Message Frequency

Message frequency varies based on your interactions with us. Typically, you will receive 1–3 messages per month. You may receive additional messages if you contact our support team, have an active order, or engage with promotional offers.

17.5 – Message and Data Rates

Message and data rates may apply. Consult your wireless carrier for details about your text or data plan.

17.6 – Consent

Consent to receive SMS messages is not a condition of purchase. You may opt in by checking the SMS consent checkbox during the checkout process on our website at https://virtuevault.us, or by providing consent through our contact page. You may also consent verbally during a phone call with our support team, in which case your consent is documented in the call recording. You may opt in or opt out at any time without affecting your ability to purchase from us.

17.7 – How to Opt Out

To opt out of SMS messages, reply STOP to any message. You can also reply END, CANCEL, UNSUBSCRIBE, or QUIT. After you send one of these keywords, we will send you a single confirmation message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

17.8 – How to Get Help

For help, reply HELP or email support@virtuevault.us. You can also call us at 4123363190.

17.9 – Carrier Liability

Carriers are not liable for delayed or undelivered messages. Message delivery is subject to your wireless carrier's network availability and coverage area.

17.10 – Privacy of Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Phone numbers and SMS consent data are used only for our business purposes, such as sending order or service-related messages.

Text messaging originator opt-in data and consent will not be shared with any third parties.

Consumer data will not be transferred to external organizations except as required by law.

We maintain access controls, staff training, and security safeguards to prevent unauthorized sharing of user data.

For full details on how we handle your data, please read our Privacy Policy.