General Terms And Conditions
Article 1 – Definitions
In these general terms and conditions, the following definitions apply:
Consumer: a natural person who is not acting in the course of a business and who enters into a distance contract with the trader.
Cooling-off period: the period during which the consumer may exercise their right of withdrawal.
Day: calendar day.
Durable medium: any instrument — including email — which enables the consumer or the trader to store information addressed personally to them, allowing future retrieval.
Right of withdrawal: the consumer's right to cancel a distance contract within the withdrawal period.
Trader: VirtueVault, the natural or legal person who offers goods and/or services to consumers at a distance.
Distance contract: a contract concluded between the trader and the consumer using one or more means of distance communication (such as a website), within the framework of an organized system for the distance sale of goods and/or services.
Article 2 – Identity of the Trader
VIRTUEVAULT
5025 Pirates Cove Rd
Jacksonville, FL 32210
United States
Email: support@virtuevault.us
Website: https://virtuevault.us
Article 3 – Application
These general terms and conditions apply to all offers made by VirtueVault and to all distance contracts and orders concluded between VirtueVault and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions is made available to the consumer via the website. The consumer can store or print these terms for their own records at any time.
If, in addition to these general terms and conditions, special product or service terms also apply, the consumer may always invoke the applicable provision that is most favorable to them.
Any ambiguity regarding the interpretation or content of these terms and conditions shall be interpreted in accordance with the spirit of these general terms and conditions.
Article 4 – The Offer
If an offer has a limited period of validity or is subject to conditions, this will be stated explicitly in the offer.
The offer is non-binding. VirtueVault has the right to change and adapt the offer at any time.
The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment. If VirtueVault uses images, these are a true representation of the products offered. Obvious errors or mistakes in the offer are not binding on VirtueVault.
Colors displayed on screen may vary slightly from the actual product due to differences in monitors and device settings. VirtueVault cannot guarantee an exact color match.
Each offer contains information that makes clear to the consumer what rights and obligations are attached to accepting the offer. This applies in particular to:
- The price (including applicable taxes)
- Any shipping costs
- How the contract will be concluded and the steps required
- Whether or not the right of withdrawal applies
- How payment, delivery, and performance of the contract will take place
- The time limit for accepting the offer, if applicable
Article 5 – The Contract
The contract is concluded when the consumer accepts the offer and complies with the associated conditions.
If the consumer has accepted the offer electronically, VirtueVault shall immediately confirm receipt of the acceptance via email. As long as receipt has not been confirmed, the consumer may withdraw from the contract.
If the contract is concluded electronically, VirtueVault shall take appropriate technical and organizational measures to secure the electronic transmission of data and provide a secure online environment. If the consumer pays electronically, appropriate security measures shall be in place.
Upon delivery of the goods, VirtueVault shall provide the consumer with the following information (in writing or digitally):
- The contact details where the consumer can lodge complaints
- The conditions and manner in which the consumer may exercise their right of withdrawal, or a clear statement that the right of withdrawal is excluded
- Information on warranties and existing after-sales service
Article 6 – Right of Withdrawal
When purchasing products, the consumer has the option to withdraw from the contract without giving any reason within 30 days. The withdrawal period begins on the day after the consumer or a representative designated by the consumer has received the goods.
During the withdrawal period, the consumer shall handle the product and packaging with care. The consumer may only unpack or use the product to the extent necessary to assess whether they wish to keep it. If the consumer exercises their right of withdrawal, they must return the goods with all accessories and — if reasonably possible — in their original condition and packaging, in accordance with VirtueVault's reasonable and clear instructions.
When the consumer wishes to exercise their right of withdrawal, they must notify VirtueVault within 30 days of receiving the product by emailing support@virtuevault.us. After notification, the consumer must return the goods within 14 days. The consumer must be able to prove the goods were returned in time (e.g., proof of shipment).
If the consumer has not notified VirtueVault within the period stated above, or has not returned the product, the purchase is final.
Article 7 – Costs of Exercising the Right of Withdrawal
If the consumer exercises their right of withdrawal, the costs of returning the products are the responsibility of the consumer.
If the consumer has paid an amount, VirtueVault shall refund this amount as soon as possible, but no later than 14 days after the exercise of the right of withdrawal. This applies on the condition that VirtueVault has received the goods back or that conclusive evidence has been provided that the goods have been returned in full.
Article 8 – Exclusion of the Right of Withdrawal
VirtueVault may exclude the consumer's right of withdrawal for certain products. The exclusion applies only if VirtueVault has made this clear in the offer, at least in good time before the contract is concluded. Exclusion of the right of withdrawal is only possible for products:
- Manufactured according to the consumer's specifications or clearly personalized
- That, due to their nature, cannot be returned (e.g., liable to deteriorate or expire rapidly)
- Where the consumer has broken the seal (for hygiene or safety reasons)
- That have been mixed with other products after delivery and cannot reasonably be separated
Article 9 – Pricing
During the period of validity of the offer, the prices of the products offered shall not be increased, except for price changes resulting from changes in tax rates.
All prices are listed in US dollars (USD) unless otherwise displayed based on your selected currency. Prices are inclusive of applicable taxes but exclusive of shipping costs unless stated otherwise at checkout.
All prices are subject to printing and typing errors. No liability is accepted for the consequences of such errors. In the event of a pricing error, VirtueVault is not obliged to deliver the product at the incorrect price.
Article 10 – Conformity and Warranty
VirtueVault guarantees that the products comply with the contract, the specifications stated in the offer, and reasonable requirements of reliability and usability.
Any faults or defective products must be reported to VirtueVault in writing within 14 days of delivery. Products must be returned in their original packaging and in the condition received.
The warranty does not apply if:
- The consumer has repaired or modified the products themselves or had them repaired/modified by a third party
- The products have been subjected to abnormal conditions or handled contrary to VirtueVault's instructions
- The defect is due to normal wear and tear
Article 11 – Delivery and Performance
VirtueVault shall take the greatest possible care in receiving and executing orders for products.
Accepted orders will be executed with due speed. Delivery timelines are outlined in our Shipping Policy.
If delivery is delayed or if an order cannot be fulfilled or can only be fulfilled in part, the consumer will be informed as soon as reasonably possible. In such cases, the consumer has the right to cancel the contract free of charge and is entitled to a full refund.
In the event of cancellation, VirtueVault shall refund the amount paid by the consumer as soon as possible, but no later than 14 days after the cancellation.
The risk of damage to and/or loss of products remains with VirtueVault until the moment of delivery to the consumer, unless otherwise expressly agreed.
Article 12 – Payment
Payment is collected at the time of purchase through our secure payment provider. We accept major credit and debit cards, Apple Pay, Google Pay, Shop Pay, and other digital wallets as displayed at checkout.
The consumer is obliged to report any inaccuracies in the payment details provided to VirtueVault immediately.
If the consumer fails to fulfill their payment obligations, VirtueVault is entitled, subject to legal restrictions, to charge the consumer reasonable costs of which the consumer has been informed in advance.
Article 13 – Complaints Procedure
Complaints about the performance of the contract must be submitted to VirtueVault within 7 days of the consumer discovering the issue, with a complete and clear description.
Complaints submitted to VirtueVault will be answered within 14 days of receipt. If a complaint requires a longer processing time, VirtueVault shall respond within 14 days with an acknowledgment and an indication of when the consumer can expect a more detailed response.
If the complaint is found to be justified, VirtueVault shall, at its discretion, either replace or repair the delivered products, or issue a refund.
Article 14 – Health Disclaimer
Some products sold by VirtueVault are wellness-related (such as massagers and pain relief tools). These products are designed to support comfort and well-being but are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition.
If you have a health condition, injury, or are under medical care, consult your doctor before using any wellness product. VirtueVault provides general product information — not medical advice.
Article 15 – Governing Law and Disputes
These general terms and conditions are governed by the laws of the State of Florida, United States. Any disputes arising from these terms or any contract between VirtueVault and the consumer will be submitted to the competent courts in Duval County, Florida.
Article 16 – Contact
For questions about these terms, please contact us:
Email: support@virtuevault.us
VIRTUEVAULT
5025 Pirates Cove Rd
Jacksonville, FL 32210
United States