Shipping Policy
Shipping Policy
Thank you for shopping with VirtueVault. Below you'll find everything you need to know about how we handle shipping.
Processing Time
Orders are processed within 1 – 3 business days from the time of purchase. This includes verifying your payment and preparing your package. Orders placed on weekends or US holidays will begin processing the next business day.
Delivery Time
Once processed, your order will be shipped and typically arrives within the following timeframes:
- United States: 7 – 15 business days
- International: 12 – 25 business days
Please note that delivery timelines may vary depending on your location, carrier performance, customs processing (for international orders), and seasonal demand.
Shipping Costs
We offer free standard shipping on qualifying orders. When a free shipping promotion is active, it's clearly displayed on the site and applied automatically at checkout. For all other orders, shipping costs are calculated at checkout based on weight and destination.
Customs and Duties (International Orders)
If you are ordering from outside the United States, your package may be subject to import duties, taxes, or customs fees charged by your country. These charges are not included in our product prices or shipping costs and are the responsibility of the customer. VirtueVault has no control over these fees and cannot predict their amount. We recommend checking with your local customs office before placing an international order.
Tracking Your Order
Once your order ships, you'll receive an email with a tracking number so you can follow your package until it arrives. You can also check your order status anytime on our Track Your Order page.
Please note: tracking information can take 24 – 72 hours to start showing updates after the label is created. If tracking still shows "label created" after 3 days, please contact us.
Undeliverable Packages
If a package is returned to us due to an incorrect or incomplete address, or because it was unclaimed, we'll reach out to confirm the correct shipping details. Additional shipping fees may apply for reshipment.
Order Changes
Once an order has been placed, we cannot guarantee changes to shipping addresses or order details. If you need to make an adjustment, please email support@virtuevault.us as soon as possible. If the order has already been processed or shipped, we are unable to make changes.
Holiday Shipping Delays
Please allow additional time for deliveries during US holidays or peak sales periods. Carrier delays during these times are outside our control, but we'll do our best to keep you informed.
Marked as Delivered but Not Received
If your tracking shows the order was delivered but you haven't received it:
- Check your mailbox, porch, garage, and any safe drop-off spots
- Ask family members or neighbors if they may have accepted the package on your behalf
- Contact your local post office or delivery carrier for GPS drop-off confirmation
If your package is still missing, contact us within 5 business days of the marked delivery date at support@virtuevault.us so we can help investigate.
Lost or Delayed Packages
If your package is significantly delayed or appears lost in transit, please contact us at support@virtuevault.us. While we are not responsible for delays caused by couriers, we will help track your order and, when appropriate, provide a resolution such as a replacement or refund.
Returns and Exchanges
Returns are accepted within 30 days of delivery, as outlined in our Return Policy. Customers are responsible for return shipping costs unless the item is defective or incorrect.
If you have questions, we're happy to help. Contact our team at support@virtuevault.us.